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Help and Support

Find answers to our most frequently
asked questions below. Can’t see what you’re
looking for? Contact our friendly team.

SCAM WARNING

We are aware of a fraudulent cloning scam using our website name. We have informed the Financial Conduct Authority (FCA) of this scam, and they have published a warning on their website. You can read this here.

Have I been scammed?

We are aware of a fraudulent cloning scam using our website name. We have informed the Financial Conduct Authority (FCA) of this scam, and they have published a warning on their website. You can read this here

Cashflex will never contact you to offer you a loan. If you have received an email, text message, or phone call from someone claiming to be from Cashflex, this is likely to be a scam.

Here are some things you can look out for:

  • Have you been sent a credit agreement from a company claiming to be Cashflex?
  • Have you been offered a loan of £3,000?
  • Have you been asked to pay an administration or insurance fee?
  • Have you been asked to send any money or voucher codes?

If so, it is likely that you have been the victim of a scam. We urge you to report this to Action Fraud immediately.

If you are unsure about an email or text message you have received, please contact us. We are always happy to help.

Before Applying

Who are Cashflex?

Cashflex is a UK-based credit broker, authorised and regulated by the Financial Conduct Authority.

How does it work?

Cashflex search our panel of lenders, credit brokers and credit monitoring services to find the best loan for your individual circumstances. If you are accepted by one of our partners, you will be redirected to their website to complete your application.

Do you charge any fees?

No, Cashflex do not charge any fees. Our service is free. We will never ask you to send us any money, voucher codes, or payment of any kind.

How much money can I apply for?

Cashflex can search for loans between £100 and £10,000. You should always think very carefully before applying for credit and you should never borrow more than you need or can afford to repay.

Can I spread my loan repayments?

Our lenders have their own, individual loan terms, but most will allow you to spread your repayments from over three months up to sixty months.

What is a ‘soft’ search?

A ‘soft’ search is a way for lenders and brokers to check your creditworthiness without leaving a ‘footprint’ on your credit report. A ‘soft’ search can give you an idea of your chances of being approved for a loan or credit card. It does not affect your credit score. It is only visible on your credit report to you and cannot be seen by other lenders.

What is a ‘hard’ search?

Cashflex is a credit broker and not a lender. If your application is matched with a lender, we will transfer you to the lender’s website where you can review the full terms and conditions of your loan offer. Remember, you are not obliged to accept a loan offer if you do not feel it suits your requirements or circumstances. If you choose to proceed with a loan offer, your lender will carry out a ‘hard’ credit check. This is sometimes known as a full credit check. This will have an impact on your credit score and will be visible on your credit report.

How much will it cost me to take out a loan?

Repayment terms and the rate that you will receive depend on your individual circumstances and, as a credit broker, we are unable to advise on these before you make an application.

If your application is matched with a lender, you will be provided with the full terms and conditions of your loan, including your interest rate and details of your repayments, by the lender. You are under no obligation to proceed with this quote if you feel it does not suit your requirements or your circumstances.

What is a Representative APR?

The Representative APR is the annual percentage rate that 51% of customers have been offered for the financial product that is being advertised. It gives you an idea of the overall cost of the loan including interest and any additional fees. Representative APR is often used to compare different credit products and their costs. The rate you will be offered depends on your lender and other factors, such as your credit score.

Will I be accepted for an unsecured loan?

Cashflex can check whether you are likely to be accepted for a loan. If we match you with a lender, there is a good chance you will be accepted for the loan providing the details you have given us are accurate. Before offering you a loan, lenders will review your credit report and look at your income, employment, and debt-to-income ratio to determine your ability to repay the loan.

I am unemployed; can I apply for a loan?

If you are unemployed, it is unlikely that you will be approved for a loan. Most lenders will not consider loan applications where the applicant is not in paid employment. If you are unemployed and need help with your finances you can contact StepChange or MoneyHelper for confidential, impartial advice.

I am on benefits; can I apply for a loan?

If you are on benefits, and this is your only source of income, you may find it more difficult to be approved for a loan. Most lenders will not accept applicants who are unemployed. However, if you are in receipt of benefits in addition to a regular income from full- or part-time employment, you may still be eligible for a loan.

I am a student; can I apply for a loan?

If you are a student in full-time education, you are unlikely to be eligible for a loan unless you have a reliable source of income from employment.

Can I get a loan to consolidate my existing debt?

Cashflex may be able to help you find a loan to consolidate existing lines of credit. However, you should consider whether the APR of the loan you are matched with is less than the APR of your existing debt. If it is lower, a debt consolidation loan could help to make your debt repayments more manageable. If you wish to get advice on any outstanding debts, you can visit StepChange for confidential, impartial advice.

When will the money be in my account?

Once accepted, most loans are sent to your account on the same day. However, the time it takes to show in your account varies. It will depend on a variety of factors including the time of day that you make your application, and whether your bank accepts Faster Payments (some lenders may include an extra charge for this service).

Will Cashflex make sure my details are secure?

Yes. All your personal data is kept secure and confidential. All the information you provide is stored in compliance with UK GDPR 2018 and kept secure in accordance with our Privacy Policy

After Applying

Has my application been accepted?

Most lenders will give you a quick decision. However, sometimes a lender may ask for additional information, such a recent pay slip. If you are waiting for a decision on your application, the lender will usually keep you updated by SMS or email.

If you have a query about the progress of your loan, please contact your lender directly. If you are still unsure, one of our team will be happy to help. In order to discuss your application, we will ask you for some personal details to verify your identity.

When will the money be in my account?

Once accepted, most loans are sent to your account on the same day. However, the time it takes to show in your account varies. It will depend on a variety of factors including the time of day that you make your application, and whether your bank accepts Faster Payments (some lenders may include an extra charge for this service).

What if my application is unsuccessful?

Cashflex will provide every effort to find you a loan. If we are not able to do this, we may transfer you directly to alternative firms and services, such as credit monitoring solutions. We may also show you alternative products. This might include credit card products, credit builder tools, and debt management solutions. Some alternative product providers may charge a monthly subscription fee; however, you are in no way obliged to use these services if you do not feel it is suitable for you and your circumstances. You should always read the terms and conditions carefully before agreeing to any financial product or service.

Why did Cashflex phone me?

We will never call you unless you ask us to. This is because we are an online credit broking service. We do not have a call centre.

If someone calls you claiming to be from Cashflex, it is not us.

I have been contacted by lenders and brokers after my application. Why is this?

Cashflex has a legal obligation to manage your personal data in accordance with the Data Protection Act 2018. When you apply at Cashflex, we share your information with our panel of lenders, credit brokers and financial service providers who are authorised to provide the product or service you are looking for. If you are accepted by one of our partners, you will be redirected to their website to complete your application. You should read their privacy policy to understand how they will process your personal data. You can opt-out of receiving messages at any time.

How do I unsubscribe from Cashflex emails and text messages?

You can email us using our contact form and we will be happy to do this for you.

I have been charged a fee. What should I do?

Cashflex do not charge a fee for our service and will never, ever take money from your account. If you have been charged a fee by a credit monitoring subscription service, you will need to contact them directly to cancel your subscription. We cannot contact them on your behalf.

If you're struggling financially, please consider the organisations
below who can offer free impartial advice, guidance and support

Step Change Logo
Money Helper Logo

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